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We are DIN EN ISO 9001:2015 certified.
Your safety is our promise of quality.

The DIN EN ISO 9001:2015 certification stands for reliable processes, satisfied customers and tested quality.

It confirms that a company is continuously improving its processes, has clearly defined processes, qualified personnel and a customer-orientated service provision. At the same time, it documents compliance with legal requirements and internal standards - a reliable signal to clients that safety is being implemented in a structured and professional manner.

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Organisational structure & management

Clear definition of roles, responsibilities and competences
Documented and traceable processes
Goal-orientated leadership, with a focus on customer requirements and continuous improvement
Risk-based approach to recognise and counteract potential disruptive factors at an early stage
Established communication structures for internal and external information transfer
Planning and realisation of targets to consistently improve quality

Personnel & qualification

Qualification of all employees according to job profile
Promotion of employee development through targeted training programmes
Systematic induction of new employees according to defined standards
Deployment of technically suitable employees who meet both customer requirements and the applicable legal provisions

Provision of services

Definition and documentation of service requirements to ensure quality
Regular instruction and training of employees on service-related topics
Compliance with legal and contractual requirements
Documented evidence of services rendered for transparency vis-à-vis clients
Use of suitable resources and technologies for the efficient and safe provision of the service
Clear communication with the customer about the scope of services, time frame and quality standards

Evaluation of performance & improvement

Monitoring and evaluation of service provision based on defined quality indicators
Systematic recording and processing of customer feedback for continuous improvement
Carrying out internal audits to check the effectiveness of the quality management system
Conducting management reviews to strategically assess overall performance and derive improvement measures

Law & Compliance

Identification and evaluation of all relevant legal, regulatory and contractual requirements
Obligation to comply with all applicable legal requirements
Anchoring of data protection and confidentiality obligations
Ensuring appropriate insurance cover

Certification process according to DIN EN ISO 9001:2015

Application

Submission of a certification application to an accredited certification body.

Document review

The certification body evaluates the documents submitted and checks whether the requirements for an audit are met.

On-site audit

Audit performance at the company headquarters and at the service location.

Optimisation phase

optional

Once the audit has been completed, the company is granted a period of up to two months - if necessary - to implement any potential improvements identified and to further develop existing processes in a targeted manner.