At Paffen Sicherheitsdienst, we focus on long-term customer relationships. That's why we attach great importance to consistently high quality in our services.
How do we manage that?
Fairness is not just an empty phrase for us, but the basis of our actions. Whether in our relationship with our customers, in relation to government institutions or in our dealings with each other and our employees - we rely on honest and open dealings in order to guarantee high-quality services. This is why not only our customer relationships are long-term, but also the loyalty of our employees. After all, it is our team that makes us so successful thanks to their experience and professionalism.
Since the company was founded, we have therefore always acted in accordance with our Code of Conduct
- We are aware of our responsibility.
Our clients entrust us with a great deal. Be it assets, property or human lives. We are always aware of our responsibility. That's why we only employ well-trained, experienced security personnel and utilise state-of-the-art technology to guarantee the highest possible level of security at all times. We actively gather customer and employee feedback, incorporate it into our quality management system and utilise every opportunity for improvement and further development - as a company and as people.
- We focus on sound training.
Unlike many other security companies, we never deploy unskilled personnel at short notice. We train our employees carefully and ensure fair pay and good working conditions. Ongoing training is mandatory for our employees. In this way, we ensure that they can act calmly and routinely in the event of danger. Our team's many years of experience are our capital.
- We are reliable.
Customer satisfaction is our top quality goal. To achieve this, punctuality and reliability are among the absolute basics. Our employees have a well-groomed appearance, impeccable criminal records, German language skills and PC knowledge, are trained as fire safety assistants and first aiders and undergo de-escalation training. We take our job very seriously - and are not just physically present.
- We act transparently.
Transparency is important - especially in the security industry. For us, it's not just about always being in constant dialogue with our client during our assignments and not making any hidden agreements with third-party providers. It's also about not having to hide anything in general. We pay our taxes, do not employ undeclared labour, publish our balance sheets properly and have a reputable company structure. As banal as this may sound - unfortunately, this is not a matter of course in the security industry. If you want to find out more, read here how you can tell the difference between reputable and dubious providers - and what this means for you in concrete terms.
- We are fair.
Fairness is a cornerstone of our corporate behaviour. We treat our employees fairly by training them well and preparing them for their tasks, paying them appropriately and offering them long-term prospects. And we are fair to our customers - by always offering customised solutions rather than standard service packages. We don't charge for what you don't need. We charge a reasonable price for our services, which enables us to work at the convincing level of quality that we claim for ourselves.
- We find customised solutions.
To be effective, a security concept must fit like a tailor-made suit. That's why we do everything we can to analyse the customer's individual circumstances before submitting an offer. We don't offer standard packages - we find customised solutions that suit you.
- We are always available.
An emergency knows no time. That's why we provide our customers with a personal contact person who they can always reach (or a direct deputy if necessary). Whether at night, at weekends or on public holidays - we are there for you. This gives you the certainty of having a competent partner at your side with the necessary expertise in the event of emergencies and changes to plans.
- We stand up for others.
For us, it goes without saying that we always support each other as a team and stand in for others. It is just as natural to help those who are not as well off as we are. That's why we are committed to animal welfare and the food bank. Find out more about our social commitment here.
- We operate regionally.
We are an owner-managed company from NRW - that is our strength. We know the Cologne-Bonn-Düsseldorf area very well and now have three locations in these cities. This makes it easier for us to coordinate our assignments. This means that distances are short and our security staff can be on site quickly.
- We live diversity.
Diversity in terms of age, origin, gender, sexual identity, skin colour, nationality, culture, political beliefs or religion is welcome here and is part of our everyday life. All our employees have to be measured against just one standard - and that is our promise of quality to our customers.
- We comply with legal regulations. Always.
We comply with applicable law and statutory provisions in our operations and with regard to our company and our employees. - This includes a solidly established limited company that has been successful for almost 10 years. We disclose all relevant information about our company.
- We fulfil all the legal requirements for a service provider in the security industry and take great care to ensure that our employees meet the relevant requirements - such as registration in the security guard register and an impeccable certificate of good conduct.
- We adhere to labour law regulations and are committed to occupational health and safety and fair wage structures.
- We respect regulations against child labour and undeclared work, as well as market economy rules.
- We actively combat discrimination in all its forms.
- We do not tolerate any form of bribery or corruption and pursue a strict prevention policy.
- We process personal data exclusively in accordance with the provisions of the GDPR and ePrivacy.
- We protect information that our customers entrust to us for the proper fulfilment of orders.
