The Night Auditor takes over the hotel reception desk for the night. They enable late check-in and, in addition to attending to guests' needs, also take care of the end of the day and IT activities relating to reception. The night auditor is also known as the night porter. Working hours usually start at 10 pm and end at 6 am.
A major problem in the hotel industry is that staffing levels for night shifts are often low. In practice, there is a high turnover of staff for night shifts in particular. However, upscale hotels also need a trustworthy and responsible contact person for their guests at night.
To ensure continuity in night-time operations and avoid the constant training of new employees, more and more hotels are turning to external night auditors. This guarantees smooth operations at all times. Seasonal differences in staffing requirements can also be easily compensated for - as can unforeseen shortfalls in the hotel's own staff.
The Paffen security service offers you:
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Our customers value us as a reliable and prudent partner for all security matters.
It is important for your guests to have a competent contact person at reception around the clock. It must be possible to resolve any concerns and problems that arise immediately. In emergency situations, the Night Auditor acts as a coordinator for the emergency services and ensures the safety of guests.
Our night auditors solve any problem situations that arise independently, calmly and routinely. Thanks to their training in our security company, they keep a cool head even in tricky situations and know what to do in dangerous situations.
Our Night Auditors take on the following tasks for you:
● Answering incoming telephone calls and written enquiries
● Processing of reservations
● Bar service and breakfast set-up
● Invoice processing and cash management
● Transmission and transfer of all important data and incidents to the early shift
Daily closing, data backup, other IT activities
● Preparation of the reception for the next morning/day
● Regular inspections of the entire hotel complex
● Monitoring of all safety-relevant areas and inputs
Many guests find it important to have a direct contact person at the hotel reception desk, even at night. Especially in the upscale hotel segment, enquiries about hotel services and problems that arise are received at reception even late at night.
But the various services are not the only reason to hire a Night Auditor. Security also plays a decisive role. Our night auditors keep an eye on who enters the hotel during this time and secure the guest area by regularly checking the entire hotel complex. Whether it's a fire, burst water pipe or medical emergency - they quickly initiate the appropriate measures in emergency situations.
Late check-ins and booking enquiries, restaurant receipts and file maintenance on the PC - the reception desk is busy until late in the evening. Leave the booking management, invoice processing and daily closing to our experienced night auditors. We take care of incoming calls and e-mails and are familiar with the standard hotel reservation systems. Your early shift receives a handover report of all important data and incidents and can immediately devote itself to the day's tasks and guests.
From emergency situations to simple questions from your guests: our night porters speak German and English. This means that communication with international guests runs smoothly and booking enquiries and calls can be dealt with in full.
As a Night Auditor, both professional qualifications and personal aptitude are important. Security and service must go hand in hand in this job. That's why we only work with well-trained specialist staff you can rely on. Our night porters are flexible and always customer-orientated, and keep a constant eye on all security aspects of hotel operations.
Paffen Sicherheit stands for a high degree of responsibility and service-orientation. As a security service, we specialise in individual solutions that suit you and your business. For this reason, we start with an in-depth consultation. During this meeting, we determine your needs and work together to set a budget. In addition to the classic tasks of a night auditor, we offer you further services relating to the following topics Security, especially for the hotel industry. These include trained specialists in the areas of Object protection and Patrol service. In addition, we also offer services in the Event security and Personal protection.
Our security service is happy to provide you with all security-related services in the following cities:
Our night auditors will be happy to support you to ensure smooth night-time operations at your hotel. Give us a call!
