Safety in local public transport

Safety in local public transport - a task and a challenge

Ensuring the safety of employees and passengers in local public transport on buses, underground trains and trams in North Rhine-Westphalia is always of the utmost importance to Paffen Wach- und Sicherheitsdienst GmbH. All relevant security and public order services such as security escorts, security on local public transport, passenger and luggage checks and ticket inspection services on trains ensure comprehensive prevention and effective protection on trains and at railway stations. We take care of security on local public transport for YOU.

The continuously trained employees in the public transport security service provide comprehensive security services in which the prevention of verbal and physical attacks on passengers and staff on public transport is a priority. Paffen Wach- und Sicherheitsdienst GmbH's range of services and responsibilities also include the punishment and possible prevention of theft, vandalism and damage to property.

Additional ticket inspection services on trains prevent or sanction the fraudulent evasion of transport charges. However, the primary task is to ensure the safety of passengers and to protect the interests of the operator.

The public transport security service carries out random checks on people and luggage and has a sensitive and calming effect on intoxicated and/or violent passengers on the underground, bus and tram. In the event of attempted or actual damage to property or bodily injury, personal details are recorded and passed on informally to the police authorities and the respective client.

Our employees = your Security

Our wide-ranging experience in numerous areas of public transport in North Rhine-Westphalia with high levels of public traffic gives the Paffen Security Services GmbH special expertise in the security and public order services segment. When designing a deployment concept, we take a holistic approach to your individual requirements and needs in order to structure the measures as efficiently and effectively as possible.

In addition to physical fitness, great importance is attached to our personnel having a solid personality profile in order to create the necessary conditions for a sometimes high level of stress resistance. In addition to thorough training and familiarisation, this also includes ongoing further training.

We see qualified and competent staff as a quality advantage that enables safe and stress-free travelling on buses, underground trains and trams in North Rhine-Westphalia.

Public transport security service - Customer benefits and image enhancement

Regular passenger surveys show that the sense of security of the overwhelming majority of public transport users increases and is positively influenced by visually visible security and security services. Parts of our range of services, such as presence and prevention patrols, ticket inspection services on trains and passenger and luggage checks, ensure a reduction in criminal offences as well as a long-term increase in passenger numbers.

This image gain through a successful concept of security accompaniment and protective measures gives you as a client a decisive advantage in the acquisition and retention of potential new passengers. Our efficiency in security management, modern training content and confident and experienced employees ensure passenger safety and customer loyalty by avoiding and defusing conflict situations or escalations.

Our company is characterised by extensive expertise and experience in the provision of security-related services in public transport and thus ensures improved security situations in every transport network.

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