Our receptionists and doormen are qualified security and service staff who control access to your company, welcome visitors professionally and ensure that everything runs smoothly in the entrance area. We combine security, organisation and service at a particularly sensitive interface of your company.
Reception and gate areas are central access points in industrial plants, logistics companies, office buildings and public facilities. This is where it is decided who is granted access, how visitor flows are channelled and whether security requirements are consistently adhered to.
During the Reception service receives visitors, registers them and provides information, the Porterage Additionally, control and monitoring tasks at access points and entrances. This prevents unauthorised access and protects operational processes.
Do you need qualified personnel at short notice or would you like to fill fringe times flexibly? We would be happy to make you an offer that suits your requirements.
Paffen Wachdienst & Sicherheitsdienst offers you complete security solutions in the greater Cologne, Bonn, Aachen, Rhein-Sieg-Kreis and Rhein-Erft-Kreis, Düsseldorf, Dortmund, Koblenz, Neuss and Frankfurt areas. We are a security service provider everywhere personally for you.
Find out more now without obligation.
If you would like to secure your entrance area professionally and operate it reliably in terms of organisation without having to tie up your own staff on a permanent basis, we will be happy to support you as an external service provider. We can also provide qualified staff at short notice to take on security tasks as well as service-orientated reception activities.
We provide reception and gate services for you:
Our reception and gate staff monitor visitors, suppliers and service providers. This significantly reduces risks such as theft, sabotage and industrial espionage.
Secure staffing even during off-peak times
Early shifts, late shifts, night shifts or weekends are often difficult to cover with your own staff. We guarantee continuous staffing and either take over the permanent manning of reception and the gate, or only step in at off-peak times.
Flexible substitution during holidays or illness
If you need qualified staff at short notice, for example because employees are absent due to holidays or illness, we can step in at short notice and ensure that reception and gate service remain reliably manned at all times.
Professional first impression
First impressions count. Customers, business partners and applicants expect friendly and professional reception staff who take care of their concerns. We support you with well-trained staff who are trained in fire safety, first aid and evacuation as well as providing good service and a professional demeanour.
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Our customers value us as a reliable and prudent partner for all security matters.
Reception and gate services secure and organise a sensitive interface in your company: This is where security, organisation and public image come together. This makes it all the more important to fill these positions consistently and reliably. If a need arises at short notice, our employees are therefore available to you within 2 hours.
Benefit from our local presence in NRW, extremely short response times and flexible deployment planning with qualified security personnel who can be quickly integrated into existing processes.
Our strengths for your company:
Professional service staff: A well-groomed appearance and professional demeanour are just as much a matter of course for us as good IT and English skills. Our specialist staff have passed the licence examination in accordance with § 34a GewO and are experienced, regularly trained first aiders, fire protection assistants and evacuation assistants and are experienced in monitoring security technology such as fire alarm systems.
Tried and tested service: Service is very important to us. We provide 10,000 hours of reception and gate service every month.
Transparent pricing: We offer clear and fair prices. You will find a transparent breakdown of all costs in our offer. No hidden prices, no surprises.
Security from the experts: As a certified company in accordance with SCC, DIN 77200 and DIN EN ISO 9001, we guarantee the highest quality standards. We are an active member of the Federal Association of the Security Industry (BDSW) and ensure the continuous training and further education of our specialists.
Our employees ensure structured processes at reception in office complexes and public facilities, support administrative processes and consistently implement security and house rules.
The tasks of the reception service in detail:
We provide qualified gatekeepers for factory premises, industrial plants, logistics and production sites. Our security staff combine security tasks with organisational and service-oriented activities to ensure that operations run safely and smoothly.
The tasks of the gate service in detail:
We secure the entrances to your company headquarters, industrial plant, office building or visitor location with high public traffic. Our specialists ensure that reception and entrances are professionally organised, visitors are reliably looked after and security requirements are consistently implemented. Simply contact us without obligation to discuss your individual reception or gate service requirements.
We offer our services in the following cities and regions:
We provide you with flexible staff for reception and gate services for short-term support or permanent assignments. We also take care of all security matters relating to the Object protection and Site security, place Security guard or Fire watches. Request your non-binding offer!
Here you will find initial answers to the most frequently asked questions.
Our security staff have the necessary qualifications in accordance with §34a GewO and are regularly trained in security-related topics. This includes access controls, behaviour in emergencies, evacuation training and training as fire safety assistants.
They are also trained in the use of common IT systems, for example for visitor management, telephone switchboards or administrative tasks. Most of our reception and gate service staff also have English language skills so that they can also provide professional support to international visitors, customers or suppliers.
We train our employees specifically for professional and friendly communication when dealing with visitors, customers and suppliers. Clearly defined processes in visitor management ensure that registration and forwarding are structured and efficient, even with high visitor numbers, and that guests are always treated with respect and courtesy.
Our employees work according to clearly defined data protection and security guidelines. Visitor and access data are recorded exclusively for operational purposes and treated confidentially. IT systems, visitor lists and ID cards are managed and stored in accordance with company guidelines to prevent unauthorised access. Regular training courses also sensitise our employees to the secure handling of sensitive information.
Yes, our reception staff have the necessary qualifications in accordance with §34a GewO and are trained in security-related tasks. This includes access controls, recognising potentially dangerous situations, complying with security and house rules and the correct behaviour in emergencies, such as in the event of a fire or evacuation. In this way, we combine service at reception with basic security tasks.
Thanks to our local presence and flexible deployment planning, we can provide qualified staff at very short notice in many cases. Even in the event of short-term requirements, such as staff shortages or increased visitor numbers, we react quickly and organise reliable staffing for reception or the gate. The exact deployment time depends on the location and scope of the assignment. It ranges from 1-2 hours in acute cases of need to 1-2 days for more extensive assignments.
We offer our customers various options for the uniforms of our reception and gate service staff. Depending on the location and desired image, customers can choose from several options ranging from classic security service clothing to prestigious reception clothing. This allows the reception service to be optimally customised to the appearance and requirements of your company.
With the Paffen security service you are making a good choice in NRW.
- Strong regional presence: Thanks to our locations in Essen, Düsseldorf, Cologne, Bonn, Duisburg and Koblenz, we have local roots and are always quickly on site.
- Extremely fast operational readiness: If required, we can provide qualified staff for reception and gate services within up to two hours.
- Qualified specialist staff: Our employees are trained in visitor management and combine reception tasks with security-related activities. They have a certificate of competence in accordance with § 34a, as well as training in first aid, evacuation and fire safety.
- Individual adaptation to customer requirements: We respond flexibly to your requirements regarding procedures, uniforms and organisational requirements at reception or at the gate.
